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Secure Cloud Storage: Many users have praised AdvancedMD for securely storing all information in the cloud, eliminating the need for local …
Overview
What is AdvancedPM, by AdvancedMD?
AdvancedMD (the company formerly owned by ADP) offers AdvancedPM, the company's medical practice management platform combining EHR / EMR capabilities with front office automation and workforce scheduling, medical billing, and advanced revenue reporting capabilities.
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What is AdvancedPM, by AdvancedMD?
AdvancedMD (the company formerly owned by ADP) offers AdvancedPM, the company's medical practice management platform combining EHR / EMR capabilities with front office automation and workforce scheduling, medical billing, and advanced revenue reporting capabilities.
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- No setup fee
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- Free Trial
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- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is AdvancedPM, by AdvancedMD?
AdvancedPM, by AdvancedMD Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(25)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Secure Cloud Storage: Many users have praised AdvancedMD for securely storing all information in the cloud, eliminating the need for local servers and reducing security concerns. This feature has been mentioned by a significant number of reviewers.
Efficient Integration with Faxing Services and Scanning Equipment: Several users have appreciated AdvancedMD's seamless integration with faxing services and scanning equipment, as it has made these tasks more efficient and streamlined. This functionality has received positive feedback from multiple users.
Customizable Input Templates: A significant number of reviewers have liked the ability to customize input templates in AdvancedMD, as it provides flexibility to meet their medical practice's specific needs. Users have found this customization option valuable when using the software.
Difficulty accessing training materials and lack of effective support: Several users have experienced difficulty accessing training materials, and they have expressed frustration that the support personnel were not able to effectively address their issues.
Integration problems with scanners and inadequate Tier 1 support: Some users have encountered integration problems with scanners, and they have reported that the Tier 1 support staff lacked the necessary training or documentation to resolve these issues.
Need for improvement in handling unapplied credits within the software: There is a need for improvement in handling unapplied credits within the software. Users have suggested having the option to automatically apply them to patient accounts.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
February 07, 2022
If you are ethical; avoid AdvancedMD
Score 1 out of 10
Vetted Review
Verified User
Literally the most unethical organization on the planet in my opinion. We received a lot of misinformation up to the point we signed the contract. Upon execution, we learned from the implementation team that much of what we were told was inaccurate. This was reported almost instantly and we waited over 30 days for any form of response. It was not possible to move our data from our old EMR to the new EMR even when contacting data migration organizations. I believe AdvancedMD didn’t care one bit. We never added anything to the EMR and decided it was not possible for us to continue. They billed our account a month ahead of time and demanded 3 months' worth of payments before canceling the contract. I believe this is a horrible company. Truly the lowest of all EMR’s out there. Runaway from this organization!
- Absolutely nothing.
- The implementation team has integrity.
- The sales team is worse than car dealers in my experience.
- Be honest.
- Investigate the comments made by their employees.
- Support the end user.
- Scheduling.
- Multi-Locations.
- We are paying over 5K for absolutely nothing.
- We believe this company does not concern itself with the end-user.
- We identified a large lack of ethics in the organization.
The only benefit (which ended up being false for us) was the price point. By theory, it is capable of quite a lot, but sadly we never got that far to even be able to try it. We are just paying for a system we are 100% unable to utilize. We ended up staying with our current EHR and will reevaluate it down the road. Definitely will never seek AdvancedMD again.
Hard to say, we never got to try anything. Once we determined the migration would not work to retain data without hiring a physical staff to handle the download and upload of 11,000 records, there was no negotiation. They are even billing us fraudulently for parts of the EMR that would not be legally utilized by some of our providers. As an example, we are being billed for these 90 days for ECPS for 2 providers that are not able to e-prescribe as they are functional medicine doctors.
In my opinion, don’t deal with the sales staff at all. If you do, demand that emails are answered in writing. Despite the fact that they record calls, I believe they won’t review those calls if it happens to be in your favor. This is just the most unethical company on the planet in my opinion. I think you’d be better off with paper records than working with AdvancedMD.
February 11, 2020
User-friendly and a great out-of-the-box solution!
AdvancedMD is our only billing system and is being used across our entire company (Multi-Site Healthcare Clinics) for approximately 50 locations. The software allows us to standardize our entire Revenue Cycle Management function from implementation to operation. It has also allowed us to outsource (for a fee) some of the more menial work which keeps our headcount and turnover risk lower.
- The built-in dashboard has allowed us to increase transparency to our providers which in turn has improved trust as well as collections.
- The scheduler tool is very user-friendly and allows us a quick glance into capacity and opportunity.
- Master data control is an issue as we have multiple "keys" which sometimes have inconsistent inputs/mappings.
- The support seems to be lacking and it can take quite a while to reach an "expert" who has the time to dig in and respond to an inquiry.
- The automated connection to our EHR has greatly improved our analytic capabilities.
- Intuitive and efficient interfaces allows us to get new staff up to speed quickly.
AdvancedMD is a much more user-friendly interface and can be customized much easier without the need for in-house developers. I do think NextGen is more targeted to enterprise level clients as the standard reporting is more in tune with accrual accounting and allows for insurance rates which makes it easier to come up with a true Net Revenue figure.
March 01, 2019
Great for the Data-Driven Practice
- They provide access to their underlying tables via Open Database Connection (ODBC). This streamlines business intelligence processes greatly.
- The "canned"/"stock" business intelligence tool (Advanced Insight) is very useful.
- Our dedicated customer support representative (Breah Teed) has exceeded our expectations.
- They do not currently allow users to "lock down" the date field which represents the date that payments were deposited into a bank account. Users are capable of perpetually changing these dates.
- They are currently building a process which allows users to reconcile payment data to a source document (typically an entity's bank account). We are eagerly awaiting the roll out of this product.
- We have had issues at times where undeserving patients were sent to collections due to software or human error (no true cause was ever found).
AdvancedMD is cloud-based. Kareo PM was cloud-based, but NextGen was not. The ability to reduce in-house infrastructure has been great. When we were using NextGen, it was much easier to reconcile our bank account to the payments posted in the PM software. AdvancedMD's access to data is far superior to that of Kareo or NextGen. NextGen's data was housed on internal servers, so we had similar carte blanche access to the data, but AdvancedMD is still superior.
June 03, 2015
Why We Loved ADP AdvancedMD!
- Easy to Learn
- Streamline workflows
- Promotes efficiency
- Lack of custom reporting or ease of custom reporting
- Schedule templates somewhat limiting for large groups or unique scheduling situations
- Greenway,Centricity
ADP AMD is much easier to learn and navigate than most all of the systems I have worked with, including Greenway and Centricity. The only thing I liked better in Centricity was the ability to run more customized reports, but overall, I would choose AMD any day over those two.
- Implemented in-house
February 20, 2015
ADP AdvancedMD is at the top of their game!
- The customer service at ADP AdvancedMD is second to none. The just created an 'Idea Share' area where clients can talk to each other and offer suggestions on making the software better. They listen to their clients and take suggestions into consideration when considering what updates to include in their next release.
- The product is very user friendly on both sides (PM and EHR). I have used other products in the past and find ADP AdvancedMD to be to be easiest to navigate.
- Training and Implementation is great! They give clients the tools and resources necessary to be successful. From an online help file, to videos, to a consultant to help get you started, ADP AdvancedMD wants you to succeed.
- Unapplied credits could be handled better within the software. It would be very beneficial to have the option to automatically apply unapplied credits to patients accounts across the board with a click of a button.
- Facilities need to be able to be tied directly to Provider Profiles to make reporting easier.
- You must use Internet Explorer with ADP AdvancedMD. It would be better if you could use it with Chrome, Firefox, etc.
- Needs the ability to use the product on a MAC.
- medical manager,medisoft
I love that ADP AdvancedMD is web-based and you can use it from anywhere you have internet access. Support is available 8am-8pm EST, so someone is always there to help if needed. I'm excited about the ICD-10 tools they are giving clients to assist with that process. They do regular software updates and listen to client feedback when deciding what updates to perform and the updates are no cost to the clients.
200
Medical Assistants, Nurse Practitioners, Doctors, Medical Directors, Front Desk, Billers, Accountants, Owners and Management
2
Experience using medical software, experience working in a medical setting, training and support background would be beneficial. Anyone that is going to support ADP AdvancedMD within your practice will need to go through all of the training.
- Demographics, Scheduling and Eligibility (front desk)
- Billing
- Clinical (EHR)
- Ability to use iPads to view charts and document visits
- New reporting feature (InSight) allows us to create graphs and track trends/patterns
- Integrated Fax allows us to send medical records out to insurance carriers that request it from anywhere
- We hope they will add the functionality to use it with a MAC.
Not Sure
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Analyst Reports
- Third-party Reviews
- Vendor implemented
- Implemented in-house
- Online training
No
Support is included.
Yes
It was resolved in a timely fashion.
We have had some emergencies come up within our practice where we needed something immediately (reports). ADP AdvancedMD got higher ups involved to help us get the reports out of the system the same day.
- The appointment scheduler is very easy to use and has a good workflow.
- Billing - Submitting claims is very simple and you get immediate results on claims that did not go through. This allows you to fix errors and get claims out the door in real time.
- EHR - Documenting a patient visit is very simple.
- Unapplied payments - This is our headache with the software. We see so many patients and if we put in a default copay to have it automatically apply to the visit and the insurance comes back and says they didn't have a copay or they paid too much, we have to unapply the patient payment before we can apply the insurance payment. If we don't put in a default copay for the patient, we have a huge unapplied report to work that just grows every day.
Yes
You can use ADP AdvancedMD on an iPad, tablet or laptop. (just no MACs)